Return & Refund Policy

📦 1. Return Conditions & Damage Reporting

At Kugan Enterprises, every apparel piece undergoes thorough quality inspections before dispatch or in-store purchase. However, if you receive a product that is damaged, torn, or defective, we stand fully committed to resolving it promptly.

• Reporting Deadline: Returns are accepted if the product is damaged upon arrival. The issue must be reported to our official support email support@kuganenterprises.com within 48 hours of receipt of the item.
• Required Proof: Your email report must include your Order/Invoice Number, full contact name, and clear photographs or a short video demonstrating the physical damage or defect.
• Item Condition: The returned item should retain original brand tags, labels, and original packaging. The item must be unworn and unwashed.

🔄 2. Resolution Options: Replacement or Refund

Upon receipt of your return request, you can choose between two hassle-free resolution options:

• Option A — Item Replacement: We will dispatch a fresh, new replacement piece of the same garment to your address free of additional delivery costs (subject to stock availability).
• Option B — Full Refund in 1 Day: If a replacement is out of stock or if you prefer a money refund, your complete purchase amount will be refunded within 1 day (24 hours) after physical receipt and inspection of the returned material at our boutique.

📋 3. Step-by-Step Return Process

🚫 4. Exclusions & Guidelines

• Requests submitted after the 48-hour reporting window will not be eligible for return or refund.
• Items damaged due to improper handling, washing, or normal wear and tear after usage are not eligible.
• Customized, tailored, or altered garments (modified at customer request) are non-returnable unless damaged upon arrival.